Management Team shakes up image of business
Background:
One of the leading providers of independent non-standard motor insurance needed to improve their relationships with their internal departments and external business to business relationships.
Our approach:
An internal focus group was set up by this awarding winning company to identify and establish benchmarks needed to comply with industry requirements. Following our in depth discussions the organisational objective of "Professional Image to Customers" was agreed and individual and departmental implementable coaching plans were developed.
The coaching format was a two day coaching programme for each level within each department. It focused on aligning individual, departmental and organisational needs to determine and agree an attainable set of company standards for management of internal and external relationships.
The programme included group coaching assignments where individuals were encouraged to develop design and implement best practice. Throughout the programme evidence was gathered to reflect new processes and procedures, new ways of working with each other and new behavioural traits. Managers were actively encouraged to participate in the coaching process and relevant support materials were provided.
One to one coaching sessions were carried out at regular intervals to assess and record each individual's progress against their plan and develop strategies to overcome their specific challenges in meeting the objective. The programme included regular feedback meetings with the sponsor to update them on the specific measurable identified outcomes.
Outcomes and benefits:
- Buy in from all the participants on the programme to achieve Relational Excellence
- All identified actions were reviewed and progressed within the agreed timescale
- New and enhanced processes were developed to overcome the relevant challenges and constraints
- Management took positive steps to support and champion the programme
- Personal, professional, departmental and organisational identified benefits were achieved
- Positive feedback was received from all participants about the impact of the programme on themselves and the business
- New business practices were embedded
- More meaningful internal and external relationships were developed, improved and maintained
