Who should attend?
Purposeful Connections helps you to build excellent interpersonal relationships to enable you and your people to grow your business, realise your key strategic objectives and fulfil your key roles.
This programme is ideal for those who need to understand and exceed customer expectations in order to stay ahead of the competitors. The programme examines the skills, strategies and techniques needed to connect with internal and external customers to create an excellent customer service experience.
What benefits will you get?
» Understand the process of creating customer service excellence
» Discover how to build relationships with others to deliver outstanding results
» Manage challenges and customer expectations
» Learn key stages of customer service excellence
» Facilitate customer interactions to generate win win solutions
» Improve effective questioning and listening techniques to achieve better understanding without damaging relationships
Programme Overview:
» Defining customer service excellence
» Key stages of customer service excellence
» Principles of creating great first impressions
» Identify and adapt your preferred interpersonal style and interpersonal behaviours
» Tools, techniques and strategies to resolve difficult situations, turn complaints into opportunities and build relationships with others
» Assessing and understanding the customer interaction to ensure the ideal outcome
» Practical applications for gaining buy in and commitment from colleagues in order to set and achieve key customer service objectives
» Define a comprehensive action plan for implementation in the workplace
Duration:
1 days
Price:
1 Place £397 00 +VAT per delegate
2 Places £357.00+VAT per delegate
3 Places £337.00 +VAT per delegate
Book 3 months in advance £337.00 +VAT per delegate - (15%discount)
With our 30 day 100% money back guarantee, there is no risk!
» If you are not absolutely delighted with the results you achieve, contact us straight away.
» We will issue you a refund or arrange complimentary attendance at another programme
